CUSTOMER SERVICES

Caroline at your service.

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HAS the Villa  My Three Hearts we are proud of the excellence of our service, personalized and executed with discretion and efficiency. Our team is able to anticipate the wants and needs of our customers.

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Our friendly staff is available 24 hours a day to offer expert recommendations or assistance with reservations, travel arrangements, private excursions or anything else you may need, including (on request*):

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• Please note that transfers can be arranged, at an additional cost, with our shuttle service for arrivals between 06:00 and 23:00. After this time, guests must arrange a private transfer by contacting the hotel. 48 hours' notice is required. The shuttle may have a combined arrival with a maximum wait of 30 minutes. 24h?24

• Champagne, Wine, Spirits and fresh fruit juice on arrival (Options)

• Caroline your Host is multilingual, French, English, Khmer

• Maid service once a day

• Laundry service, (Options)

• Restaurant reservations and concierge services for activities in Siem Reap as well as throughout Cambodia.

• Water sports with external service provider (Options)

• Private trips in Tuk Tuk, car, mini bus... (Options)

• Babysitting service* (Options)

• Floral arrangements* (Options)

• Car rental with a personal driver*​ (Options)

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In addition to the previous list, for Villa Mes Trois Coeurs exclusively:

• Errands and shopping service (Options)

• Tourist guide service (Options)

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HOME CHEF

This service also includes daily delivery of fresh produce, a selection of coffees and teas, breakfast prepared in your villa every day, as well as lunches by the Jacuzzy on request.